FREQUENTLY ASKED QUESTIONS
-
CAN I VIEW MY STATEMENTS FROM WITHIN THE PROGRAM?
-
HOW LONG DOES IT TAKE FOR CLAIM PAYMENT TO BE MAILED ONCE CHECK IS CUT?
-
WHAT DOCUMENTS ARE REQUIRED IN ORDER TO PROCESS YOUR CLAIM?
-
WHAT IS THE AVERAGE PAYMENT PROCESSING TIME ONCE CLAIM IS APPROVED?
-
WHAT WOULD CAUSE A CLAIM TO BE DELAYED IN PROCESSING?
-
WHEN DOES THE ACCRUAL BALANCE INQUIRY UPDATE?
-
WHO DO I CONTACT FOR SUPPORT?
-
WHY DON'T I RECEIVE EMAIL CONFIRMATIONS VIA EMAIL?
-
WHY WAS THE CLAIM APPROVED/PAID FOR LESS THAN WHAT WAS REQUESTED?
